Intact Service Centre – Markham

UPDATED REVIEW (4 out of 5):
Upon understanding my dissatisfaction and the errors that were done, Clark and his the team at Intact Service Centre decided to give a thorough look over and paid special attention to the previous issues that were mentioned in the original review below.

ORIGINAL REVIEW: (1 out of 5 stars)
My car was in an accident ( which the insurance company deemed the other party was 100% liable ). The rear passenger door on the driver's side needed to be replaced.

This place was an option to carry out the repairs. I was told, I have a lifetime warranty in their work.

When I got the car back, then paint was uneven. They polished it and fixed it.

Interior issues:

1) When I got the car back, they removed my factory installed screen protector. In fact, one half of it was literally crumpled up, like a bad joke. The crumpled half had dirty fingerprints all of over it - almost mud like fingerprints.

2) There were dirty finger prints on my white leather. And on the A pillar on the driver's side.

Weeks later:

3) The door latch from the inside wouldn't work and I discovered this weeks later. I brought it back. They said they repaired it. Before leaving, I tested it with them and discovered that it wasn't repaired!

4) They open up the door again and now it works but apparently it a temporary fix until the a special order spring arrives.

5) Again, more dirty black greasy fingerprints on my white leather.

6) Now, instead of the special order spring, they are ordering a new door handle set.

7) Also, I had a twoonie, loonie and a quarter in the cup holder, that I use that for unlocking grocery shopping carts, when needed. All were missing when I got the car back. The manager just shrugged his shoulders and said, it wasn't malicious. Needless to say, as a representatives to an insurance company, that's not a very good impression. Sure, it's only three bucks, who cares, but to me, it shows lack of detail on their part. If I were the manager of such a place, I would have gone to the bank, asked for those exact coins - new shiny ones. And if I didn't get new ones, I would have went to the grocery store, got some Silvo polish and polished them up and returned them to the customer.

The service here is exceptional. They looked after my family and repaired my car promptly. The staff is incredibly attentive, showing great care and attention to detail. We truly appreciate all the hard work and dedication they put in.
Andrea was super helpful and attentive to our needs, she was very pleasant .

Had my rear side door hit back by an unsafe lane change car. I chose this place as it's part of the Belairdirect family. The workflow between Belairdirect, Intact Service and Enterprise Rent a Car is very smooth. The appraiser Andrea was meticulous, warm and professional. She has gone the extra mile to figure out a repair solution that fits in the budget limit of the insurer. She's been a pleasure to work with.